Terms and Conditions

At Senti Tech Limited we are committed to protecting and respecting your privacy. This policy outlines details of the information that we collect, store and process, and the measures we take to protect and safeguard this information.

Who are we?

Senti Tech Limited is a limited company registered in the UK (Company number 11112954) with registered address 57 Jordan Street, Liverpool L1 0BW. For the purposes of this privacy policy, Senti Tech Limited is the ‘Data Controller’ and assumes that role under UK and European Law.

Information you provide through the application

If you fill in our content form, you provide us with some details including name and email address as a minimum.

How your information is used

If you register your email address, this will be used to contact you. We will also use your email to send you updates from Senti Tech Limited only if you give us express permission to do so. This may include details of new features and updates to the application. Our legal processing basis for this communication is Consent, which we will request from you at the time you submit the form.

How long do we hold data for?

We only hold your data for as long as you have an active account, after which we will remove it. You may request the removal of your data at any time, by contacting us via the website contact form.

Senti Tech Limited only retain data for as long as it is strictly required. This means data that you provide through the contact form is held for 12 months. After this time all stored data will be removed from our live systems. Prior to removal we will attempt to contact you to inform you.

In order to operate a reliable system and to avoid data loss we perform regular encrypted backups of the system. These backups are retained for up to 90 days, and after this time are removed. This means that a removed account will be completely removed from all backups 90 days after removal.

Who has access to your data?

We won’t share or sell your information, however we will share relevant information with our partners to help us deliver our services to you.

Senti Tech Limited will not sell or rent your information to third parties, and we do not share information for marketing purposes with any third parties (Other than our partners that help us deliver our services to you).

Senti Tech Limited may share data with 3rd party partners working on our behalf – this includes contractors & workshop providers who work with Senti Tech Limited to provide services. Where such a relationship is in place there are contractual safeguards in place to protect your information. Senti Tech Limited will only share data that is relevant to the tasks being completed and to the delivery of service to you, and where possible the data will be anonymised. None of these organisations and individuals are permitted to use the data for any other purpose.

At any time you will be free to remove consent by contacting us at phil.alton@senti.care, or via our website contact form.

How will we keep your data secure?

Senti Tech Limited has been designed with a privacy first development methodology meaning that we follow a rigorous development process which places the security of personal information at its core. To that end we host our application and website using a GDPR compliant cloud data provider hosting the application and site in the UK. All of our services run over HTTPS using TLS ensuring data transmitted between the application/website and our servers is secure. Data you provide to us which is stored is encrypted when it is stored, and in any backups taken. We take lengths to ensure that the network environment in which the application/website is hosted is kept secure by following best practices and ensuring that security updates are applied in a timely fashion

How do we support your rights?

We will not contact you for marketing purposes by email unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: phil.alton@senti.care.

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at phil.alton@senti.care.

Right to remove consent

Where we rely upon your consent to perform data processing we allow you to revoke the previously granted consent, at any time, by contacting us at phil.alton@senti.care where upon we will comply with your request.

Use of cookies

Like many other websites and apps, Senti Tech Limited uses cookies. Cookies are small pieces of information sent by an organisation to your computer or device and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better, more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.

Review of Policy

We regularly review our policies – the last review of this policy was undertaken in October 2022.

©2019-2022 Senti Tech Limited